Shipping policy

Last updated: October 30, 2026

Shipping Policy

Thank you for shopping with Dr. Ruwanthi Campano MD. This policy explains how we process and ship orders, shipping costs, and what to expect after placing your order.

Order Processing

Orders are generally processed within 1 business day, excluding weekends and holidays.

Orders placed after noon, on weekends, or on holidays may begin processing the next business day.

You will receive an order confirmation email after placing your order. Once your order ships, you will receive a shipping confirmation with tracking information, when available.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates, not guarantees. Delivery begins after your order ships. Delays may occur due to shipping carriers, weather, or circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, package weight, and selected shipping method.

Free standard shipping may be available on qualifying orders when displayed at checkout.

Order Tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link, when available.

Please allow time for tracking information to update after your order has shipped.

Shipping Destinations

We currently ship within the United States.

Local Pickup

Local pickup is available at Dr. Campano's Palmdale office when offered at checkout.

Pickup details and availability will be provided during checkout. Please wait for your pickup confirmation before visiting the office.

Pickup Location:

Dr. Campano's Office
41301 12th St W
Palmdale, CA 93551

Phone: (661) 726-6277

Address Accuracy

Please review your shipping address carefully before placing your order.

If you need to correct your address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, appears to be lost, or is significantly delayed, please contact us at gsomc@drcampano.com.

For damaged or incorrect orders, include your order number and photos of the issue so we can review your concern.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will review cancellation requests based on the order's processing and shipping status. Once an order has shipped, we are unable to cancel or modify the shipment.

Any approved cancellation or refund will be handled in accordance with our Return and Refund Policy and applicable law.